Shopping

It’s our pleasure to offer assistance and advise. Enjoy your visit and thank you for supporting Sugarcube.

Gift Certificates

SUGARCUBE^® offers custom Gift Certificates for sale at our Philadelphia store, on-line at Sugarcube Select™ or over the phone (215) 238-0825. We provide complimentary first class US Postage with prompt mailing to your happy recipient.

Gift Certificate Information

Tax-free

Clothing is tax-free in Philadelphia but accessories like jewelry, bags, products and art works are taxed at 8 percent.

Bag check service

Free your arms and hands for easy shopping.

Beverages and food

We provide holding trays near the shop entrance for your beverage and/or take out food containers.

Gentle perusing

Our unique clothing racks are designed to encourage gentle and thoughtful perusing. Please take your time to enjoy our diverse collection. Feel free to ask for assistance.

Photography

In-store photography, audiovisual recording or digital scanning is strictly prohibited.

Return policy display

Our return/exchange policy is physically displayed in Sugarcube, and below, for your review. An abbreviated version is printed on receipts. It is not a substitute for this full version. Should you have any questions we are pleased to help.

In-store purchases

14 day return or exchange

Sugarcube offers you the option of returning your purchase for exchange or store credit. A 14-day return policy applies, no exceptions. Your original Sugarcube issued receipts are required. Both credit card and handwritten receipts note purchase dates.

Gifts

Items given notably as gifts are eligible for a reasonable exchange, handled on a limited case-by-case basis at the time of original sale. Inquire about our easy Winter Holiday Gift exchange offer.

Final sale

Discounted items, jewelry, footwear including Soludos, undergarments, gloves, and fragrances are final sale. Art works are final sale.

Return by post

If you choose to return your package by mail you must request a Return Authorization via email within 14 days of purchase. Once you receive your dated Return Authorization email from Sugarcube you have 3 days to have your package postmarked. See “How to return your item by post.”

On-line purchases

7 day return

Sugarcube offers you the option of returning your purchase for exchange or store credit. On-line purchases have a 7-day return policy, no exceptions. Your original Sugarcube issued receipt is required. Please know our credit card and handwritten receipts note purchase dates.

Final sale

Discounted items, jewelry, footwear including Soludos, undergarments, gloves, and fragrances are final sale. Art works are final sale.

Return Authorization

You must request Return Authorization via email from Sugarcube within 7 days of purchase. Once you receive your dated Return Authorization email from Sugarcube you have 3 days to have your package postmarked. See “How to return your item by post.”

Original product condition

Returns

Returned products must be in their original condition with tags still attached. Damaged, worn, tailored, washed, presence of pet hair or otherwise used items are not eligible for exchange or credit. A one-time transaction applies.

Exchanges

If you would like to exchange a product one time (providing product availability) Sugarcube Inc. will ship the replacement at no shipping charge to you. Please e-mail customer service to reserve your request. Our free shipping offer and in-store exchange applies to 1 (one) return per transaction. Sugarcube Inc. does not offer free shipping on international orders.

Defects

Should you discover a defect in your product please contact the manufacturer directly.

Store credit

Six months

Store credit is valid for 6 (six) months from the time of issue, no exceptions. Please know our credit card and handwritten receipts note purchase dates, both are physically required.

• Valid for 6 months
• Original receipts required
• Treat physical credit receipts ‘like cash’
• Lost, stolen or altered receipts become invalid
• Store Credit is not transferable

Items given notably as gifts are eligible for a reasonable exchange or store credit extension, handled on a limited case-by-case basis.

Customer responsibility

Please treat your receipt marked as store credit ‘like cash’. You are solely responsible for keeping your issued credit receipts safe. Issued store credit will NOT be reissued if lost, stolen or altered. Your store credit is not transferable and is physically required at the time of use. The original 6-month time period applies to any unused credit balance. Store credit can not be used to purchase Gift Certificates or redeemed for cash.

How to return your item by post

Return Authorization

Contact Customer Service via email for Return Authorization.

Packing

Please carefully pack and seal your return item. Be sure to include the Return Authorization Form and a copy of your receipts (credit-card printout and corresponding handwritten version).

Ship

Hand deliver your package or send with completed RA, a copy of your product receipts (credit-card and handwritten), and noted RA Number on the outside of the package to:

SUGARCUBE INC.
ATTN: RETURNS, RA No.___________
124 NORTH 3RD STREET
PHILADELPHIA PA 19106 USA

Shipping charges

Return shipping charges are the responsibility of the customer and are not refundable. For your security, please return your package with an insured courier (e.g., FedEx, UPS, USPS) and retain your shipping receipt. Sugarcube Inc. is not responsible for items damaged or lost in transit.

Receipt of package

We will contact you within one business day of receiving your item with your exchange or credit details.

Note

Packages without a clearly marked Return Authorization Number specifically issued by Sugarcube Inc. will be refused, returned unopened or held without action. After 30 days it is understood you have forfeited your return.

Privacy statement

Sugarcube Inc. keeps personal information received from our site/email/phone confidential and used for internal purposes to process your order. Testimonial and feedback comments may be made available to the public at Sugarcube’s discretion.

Merchant’s rights

Sugarcube Inc. reserves the right to refuse any issued credit or returns for products if there is reasonable doubt about the original receipt’s authenticity, products purchased, expiration date, date of origin or validation. All fraud or attempted fraud will be reported immediately with the intent to prosecute with the FBI Internet Fraud Complaint Center at http://www.ic3.gov, the Philadelphia Police Department, and the Philadelphia District Attorney’s Office.

Compliance with law

By purchasing Sugarcube products, you are certifying and representing to Sugarcube Inc., Sugarcube.us and Sugarcube-Select.us that the activities in connection with which the products will be used comply with all applicable laws, rules and regulations, including the our Terms and Conditions that govern the Sugarcube.us website and in-shore operating practices. In addition, you agree to defend and indemnify Sugarcube Inc. and its affiliates from and against any claims, expenses, liabilities or slander made against or incurred by any of them in connection with your use of products sold or provided by Sugarcube or violation of any of these Terms and Conditions.

Acceptance of these Terms and Conditions

Your purchase constitutes acceptance of these Terms and Conditions which are subject to change without notice. Check this website for any updates or revisions.

Policy

Gift Certificates
Returns & Exchanges
Layaway Program

Forms of payment

US Currency
Visa
MasterCard
American Express
Discover
PayPal
Sugarcube Gift Certificates

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